EMERGENCY when in Kaz

Ambulance
For a municpal ambulance in Kazakhstan, call 03 or 79-73-73, 79-84-40, 79-85-71, 79-79-81 (ask for the head doctor of the shift). For a private ambulance, call the VIP Hospital at 619-710, 611-280, 621-280, or 621-288 (adults only) or the International SOS Clinic at 581-911 or 8-300-744-1111.

Medical facilities
Medical care in Kazakhstan is extremely limited. Shortages of essential medical supplies are common. Most expatriates go to the VIP Hospital in Almaty (ph. 616-789, 613-888) or the International SOS Clinic in Almaty (11 Luganskogo St, Almaty; ph. 7 3272 581 911 - 24 hrs, 913-030, 8-300-744-1111 - cell) or Atyrau (River Palace Hotel; 55, Aiteke bi Street; ph. 7 3122 586 911). Both the VIP Hospital and International SOS offer 24-hour emergency care. For a guide to other medical facilities in Kazakhstan, go to the U.S. Embassy website. Many doctors and hospitals will expect payment in cash, regardless of whether you have travel health insurance. Serious medical problems will require air evacuation to a country with state-of-the art medical facilities.

Pharmacies
Many drugs are in short supply. There is a list of "essential drugs" which are regulated by the state, but the quality of other medications is not assured. If you need medication, you can call the InfoService on Availability of Medications at 003 or 532-934, or call Pharmacy #2 at 73-12-69 or 73-07-07.

In the case of a life or death emergency involving a U.S. citizen call (8-727) 250-4901 (011-7-727-250-4901 from the U.S.) during business hours. After hours or on weekends, call (8-717) 270-2200 (011-7-717-270-2200 from the U.S.) and ask for the duty officer.

If your family needs to contact you because of an emergency at home or because they are worried about your welfare and cannot reach you directly, they may call the State Department's Citizens Emergency Center at (202) 647-5225. The State Department will relay the message to the U. S. Consular Section nearest you. The American Citizen Services Unit will attempt to locate you, pass on urgent messages, and, consistent with the Privacy Act, report back to your family.

Embassy of the United States of America in the Republic of Kazakhstan:
Hrs: Mon-Fri 9:00 a.m. -6:00 p.m., execpt American and Kazakh National Holidays.

Ak Bulak 4,Str. 23-22, building #3,
Astana 01001
Astana, Kazakhstan
Phone: +7 (7172) 70-21-00
Fax: +7 (7172) 34-08-90
email: info@usembassy.kz

The U.S. Embassy Branch Office in Almaty:

97 Zholdasbekov St.Samal-2
Almaty, Kazakhstan 480099
Phone: +7 (7272) 50-76-12
Fax: +7 (7272) 50-48-67

Consular Assistance to American Crime Victims can help American crime victims with issues such as:

• Replacing a stolen passport;
• Contacting family, friends, or employers;
• Obtaining appropriate medical care;
• Addressing emergency needs that arise as a result of the crime;
• Obtaining general information about the local criminal justice process and information about your case;
• Obtaining information about local resources to assist victims, including foreign crime victim compensation programs;
• Obtaining information about crime victim assistance and compensation programs in the U.S.; and
• Obtaining a list of local attorneys who speak English.
• Consular officials cannot, however, investigate crimes, provide legal advice or represent you in court, serve as official interpreters or translators, or pay legal, medical, or other fees for you.